Fmftp Privacy Policy — How do we protect your personal information?
Last updated: January 2025 | Applicable: Bangladesh
Welcome to the fmftp platform. We believe that every user's personal information is their own asset, and protecting that information is our primary responsibility. In this privacy policy, we clearly explain what data we collect, why we collect it, and how we keep it secure. This policy applies equally to all users in Bangladesh. We encourage you to read this policy carefully before using our services.
What information do we collect and why?
Information collected at registration
When you create an account on fmftp, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and confirm your age. We ensure that you are a Bangladeshi user of legal age (18+). Information provided during registration is stored on secure servers and cannot be accessed by any unauthorized party. Your identity-related information is never sold or shared with third parties.
Financial transaction information
During deposit and withdrawal processes, we record payment methods and transaction IDs. This information is used solely for account verification and fraud prevention purposes. Full bank account or card numbers are not stored on our servers. All transactions with Bangladesh payment gateways are completed through encrypted connections. We use industry-standard encryption to ensure the security of financial information.
Usage history & activity
We collect information about which games you play on the platform, how much time you spend, and which features you use. This information helps improve your experience and tailor content to your preferences. Activity data is also used to ensure responsible gaming. If unusual gaming behavior is detected, we may use this information to alert the user. Usage history is stored separately from personally identifiable information.
Device & location information
Your device type, operating system, browser, and IP address are recorded automatically. This information is used for security monitoring and fraud detection. Since fmftp serves users in Bangladesh only, location information is used to ensure service relevance. We do not collect precise GPS location data. Device information is never shared with third parties for marketing purposes.
Cookies & tracking — do we follow you?
The fmftp website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that help identify you on your next visit. We primarily use three types of cookies: essential cookies (to maintain login sessions), performance cookies (to measure site functionality), and preference cookies (to remember your language and settings). You can disable cookies through your browser if you wish, though some features may not work properly as a result. We do not use third-party advertising tracking cookies.
What rights do you have over your information?
Right to access
You can view the personal information we hold about you at any time by logging into your account.
Right to correction
If there are any errors in your information, you can request a correction through the support team.
Right to deletion
If you request account closure, we will delete all personal information except where required by legal obligations.
Right to object to processing
In certain cases, you have the right to object to the processing of your information.
Right to data portability
Contact our support team to receive a copy of your personal information in a specific format.
Right to file a complaint
If you suspect a privacy breach, notify our support team immediately — we will respond within 48 hours.
What steps do we take to retain and protect information?
Fmftp follows the highest industry standards to protect its users' data. All data stored on our servers is secured with AES-256 encryption and can only be accessed by authorized personnel for specific purposes. Even after a user's account is closed, limited financial records may be retained for up to five years to meet legal requirements. For active accounts, data is retained for as long as the service remains active. Regular security audits and penetration testing are conducted so that any vulnerabilities identified can be resolved quickly. In the event of any data breach, affected users will be notified within 72 hours.
How will you be notified if the policy changes?
This privacy policy may be updated from time to time. If any significant changes are made, we will send a notification to your registered email or within the platform. The date of the change will be noted at the top of this page so you can easily see when the latest update was made. Continued use of the service after a revised policy is published will be considered acceptance of the new policy. For any questions or concerns, contact our support team — we are always here for you.
Have more questions? We're ready to help
For any privacy-related questions, visit our support page or log in directly to your fmftp account for assistance. You can also find tips on protecting your account on our responsible gaming page.